Thursday, July 26, 2007

I hate Change!!

It is so frustrating when you get use to a product and then it is discontinued without letting consumers know.

I have gone through this many times with makeup, and even food products.

At least with a food product you have someone in the store that can answer your questions

Today my Stylist told me she could no longer find my hair color.
Roux # 63
What does it mean?
Much experimenting or go grey,and that will never happen.
I started greying in my late 20's and began coloring then.
Once I let it grow out only to see my mother staring back at me in the mirror.

I decided to call Revlon and check for myself.
I immediately got through only to be told I had to call Colomer, she gave me the
1 800 number and I called.

For the next 45 minutes I was told by several different canned voices

"Someone will be with you momentarily."

"Please stay on the line, your call is important to us."

Then back to their god awful elevator music.
The least they could do was give me a little Bach or Mendelssohn.
I finally gave up on it and tried thier website.
That was even more frustrating, it was impossible to figure out.
I shot off an e-mail to their webmaster asking for the combination to get into the site.
I haven't got a reply yet.

For some reason I am beginning to think that Revlon does not want anyone to
ask questions.

So if you have any Revlon Stock, I suggest you watch it very carefully
something may be brewing.

5 comments:

alan said...

I lost most of what was on top before it could gray or silver; now the sides have silvered past the tops of my ears, but I never really notice it.

No one left to impress anymore, anyway!

:o)

alan

yellowdog granny said...

my yankee girlfriend has been known to go wacko on comanies that do that to her...Im just grateful that I actually talk to someone who isn't in India..
thanks for droping by to say howdy..

Mary said...

I hate change also. More power to you to try and find out what is going on. I don't think I would last 45 minutes on hold.......

Misty said...

Change is hard. And I hate when something I love is no longer being made. That has happened before to me..once with a particular makeup item..I went on ebay and bought a few bottles of it-then after those ran out I just took the chance on a newer product lol. I hate change too!

Trudy Booty Scooty said...

Arrrgh I hate that too! Especially with hair color or lip color. Yeah Yeah Yeah...times change. But why fix what isn't broken?! shhheeeesh! Great blog! :)